Terms of purchase

General terms and conditions

Terms and conditions

If you have any questions about these terms and conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific requirements with us, please contact us using the contact details provided.

Imprint: details of the provider (seller, company)

Name: Radelit kft.

Address: 8808 Nagykanizsa, Herkules u. 75.

Postal address: 1051 Budapest, Széchenyi István tér 7. - HOB, Radelit kft.

Company registration number: 20-09-077225

Tax number: HU28801027

Representative: Ákos Radványi

Phone number: +36 30 599 96 87

E-mail: info@fessotthon.hu

Website: www.fessotthon.hu

IBAN: HU04120106350174386700300001

Details of the hosting service provider

Name: hosting.Eu service provider kft.

Registered office: 1144 budapest, ormánság utca 4 x. 111143.munich, at 1143.eu street nr. 1144.eu, floor 241

Contact: support@tarhely.Eu

Website: www.Tarhely.Eu

Concepts

Parties: seller and buyer jointly

Consumer: a natural person acting outside the scope of his profession, self-employed occupation or business activity

Consumer contract: a contract to which one of the parties is a consumer

Website: this website which is used for the conclusion of the contract

Contract: a contract of sale concluded between a seller and a buyer using the website and electronic mail

means of distance communication: a means of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements in the press with order forms, catalogues, telephones, faxes and Internet access

'Distance contract' means a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract

Product: any marketable movable tangible property included in the offer of the website and intended for sale on the website and which is the subject of the contract

Business: a person acting in the course of his trade, profession, self-employed occupation or business

Buyer(s): a person who enters into a contract with a view to making an offer to purchase via the website

Standstill: in the case of contracts concluded between a consumer and a business (hereinafter referred to as "consumer contracts"), under the Civil Code,

A) a guarantee for the performance of the contract, which the business voluntarily assumes for the proper performance of the contract, in addition to its legal obligation or in the absence thereof, and
B) a statutory guarantee which is compulsory

Relevant legislation

The contract shall be governed by the provisions of Hungarian law, and in particular by the following legislation:1997. Act on Consumer Protection

Act on certain issues of electronic commerce services and information society services

Act on the Civil Code

Government Decree No 151/2003 (22.ix.ix.) on the compulsory warranty of consumer durables

Government Decree 45/2014 (26.ii.26.) on the detailed rules of contracts between consumers and businesses

19/2014 (iv.29.) ngm decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business Law on Copyright

cxxx. Act on the Right of Informational Self-Determination and Freedom of Information

Regulation (eu) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the purchaser in the internal market and amending Regulations (EC) No 2006/2004 and (EC) 2017/2394 and Directive 2009/22/EC

Regulation (eu) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)

Scope and adoption of the ASF

The content of the contract concluded between us is governed by these general terms and conditions (hereinafter referred to as the "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these GTC contain the rights and obligations between you and us, the conditions under which the contract is concluded, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

The technical information necessary for the use of the website, which is not included in this notice, is provided by other information available on the website.

You are obliged to read the provisions of this site before finalising your order.

Language of the contract, form of the contract

Contracts covered by these Conditions are not contracts in writing and are not registered by the seller.

Prices

Prices are quoted in HUF. Prices are in HUF and include 27% VAT. Prices are indicative. The possibility of the seller changing the prices for commercial policy reasons cannot be excluded. The modification of prices does not apply to contracts already concluded. In the event of an incorrect price indication by the seller, the seller shall act on the basis of the "incorrect price procedure" in the case of contracts already concluded.

Procedure in case of incorrect price

It is considered to be a manifestly incorrectly indicated price:

Price of 0 ft,

A price reduced by a discount but incorrectly indicating the discount (e.g.: a product offered for 500 ft for a 1000 ft product with a 20% discount indicated).

In case of misrepresentation, the seller offers the possibility to buy the product at the real price, in the knowledge of which the buyer can decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.

Complaints and redress

The consumer can make a complaint about the product or the seller's activities using the following contact details:

Telephone: +36 30 599 96 87

Internet address: www.Fessotthon.Hu

E-mail: info@fessotthon.Hu

The consumer may communicate to the business, orally or in writing, a complaint about the conduct, activity or omission of the business or of a person acting in the business's interest or on the business's behalf directly related to the marketing or sale of goods to consumers.

The business must investigate the oral complaint promptly and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communications service, the consumer shall be provided with the substantive reply within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint. In other respects, the consumer shall act on the written complaint as follows. Unless otherwise provided for in a directly applicable legal act of the European Union, the business must reply in writing to the written complaint within 30 days of receipt and take steps to communicate the reply. A shorter time limit may be laid down by law or a longer time limit by statute. The undertaking must state the reasons for its rejection of the complaint. Oral complaints communicated by telephone or by electronic communications must be given a unique identification number.

The record of the complaint must contain the following information:

Name and address of the consumer,

The consumer's address, name, address, address, address of the consumer,

A detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,

A statement by the business of its position on the consumer's complaint, if an immediate investigation of the complaint is possible,

The signatures of the person who took the record and, except in the case of an oral complaint made by telephone or other electronic communication service, the consumer,

The place and time of the taking of the record,

In the case of an oral complaint made by telephone or other electronic communications service, the unique identification number of the complaint.

The undertaking shall keep the record of the complaint and a copy of the reply for five years and shall produce it to the supervisory authorities at their request.

If the complaint is rejected, the undertaking must inform the consumer in writing of the authority or conciliation body to which the complaint may be submitted, according to its nature. The information must also include the location, telephone and internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information shall also indicate whether the business will use the conciliation body to settle the consumer dispute.

If any consumer dispute between the seller and the consumer is not resolved in the course of the negotiations, the following means of redress are available to the consumer:

Consumer protection procedure

Complaints to the consumer protection authorities. If the consumer perceives a breach of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority in his/her place of residence. Once the complaint has been examined, the authority will decide whether to take a consumer protection procedure. The first level consumer protection authorities are the metropolitan and county government offices competent for the consumer's place of residence, a list of which can be found here: http://www.Kormanyhivatal.Hu/

Court proceedings

Court proceedings. The customer has the right to enforce his/her claim arising from a consumer dispute before a court in civil proceedings under Act No. v of 2013 on the Civil Code and Act No. cxxx of 2016 on the Code of Civil Procedure. Act of 2016 on Civil Procedure.

Conciliation Board procedure

Please note that you can lodge a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to apply to the conciliation body competent for your place of residence or domicile: the conciliation body's procedure may be initiated only if the consumer tries to settle the dispute directly with the business concerned. The conciliation body designated in the consumer's application is competent to take action on the basis of the consumer's request instead of the competent body.The business has a duty of cooperation in the conciliation procedure.

In this context, there is an obligation for the business to send a reply to the conciliation body's request and an obligation to appear before the conciliation body ("to ensure the attendance of a person authorised to negotiate a settlement at a hearing").

Where the seat or establishment of the business is not registered in the county of the chamber of the competent territorial conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines and no possibility of waiving fines in the event of infringement by businesses as a result of the change in the law. In addition to the Act on Consumer Protection, the relevant provision of the Act on Small and Medium-Sized Enterprises has also been amended, so that fines can be waived for small and medium-sized enterprises.

The amount of the fine for small and medium-sized enterprises may range from HUF 15,000 to HUF 500,000, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to 5% of the enterprise's annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.

The conciliation body is competent to settle consumer disputes out of court. The conciliation body's role is to try to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.

The conciliation panel shall act at the request of the consumer. The request must be made in writing to the chairman of the conciliation panel: the requirement of written form may be met by letter, telegram, telex, telefax or any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data stored in an unchanged form and content.

The request shall include

The name, residence or domicile of the consumer,

The name, registered office or place of business of the undertaking concerned by the consumer dispute,

If the consumer has requested the replacement of the competent conciliation body, the name of the body requested,

A brief description of the consumer's position, the facts in support of it and the evidence in support of them,

A statement by the consumer that the consumer has attempted to resolve the dispute directly with the business concerned

A declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or for an order for payment has been presented,

A motion for a decision of the panel,

Signature of the consumer.

The application must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.

If the consumer acts through an authorised representative, the authorisation shall be attached to the application.

More information on conciliation bodies is available at: http://www.Bekeltetes.Hu

For more information on the competent conciliation bodies in your area, please consult

Https://bekeltetes.Hu/index.Php?Id=testuletek

Contact details for each territorial conciliation body:

Baranya County Conciliation Board

Address.

Phone number: 06-72-507-154

Fax: 06-72-507-152

E-mail: abeck@pbkik.Hu; mbonyar@pbkik.Hu

Bács-kiskun County Conciliation Board

Address: 6000 kecskemét, árpád krt. 4.

Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.Hu; mariann.Matyus@bkmkik.Hu

Website: www.Bacsbekeltetes.Hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, penza ltp. 5.

Phone number: 06-66-324-976

Fax: 06-66-324-976

E-mail: eva.Toth@bmkik.Hu

Borsod-abaúj-zemplén County Conciliation Board

Address: 3525 miskolc, szentpáli u. 1.

Telefonszám:06-46-501-091;06-46-501-870

Fax: 06-46-501-099

E-mail: bekeltetes@bokik.Hu

Budapest Conciliation Board

Address: 1016 budapest, krisztina krt. 99. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.Testulet@bkik.Hu

Csongrád County Conciliation Board

6721 Szeged, párizsi krt. 8-12.

Phone number: 06-62-554-250/118

Fax: 06-62-426-149

E-mail: bekelteto.Testulet@csmkik.Hu

Fejér County Conciliation Board

Address: 8000 székesfehérvár, hosszúsétatér 4-6.

Telefonszám:06-22-510-310

Fax: 06-22-510-312

E-mail: fmkik@fmkik.Hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 győr, szent istván út 10/a.

Phone number: 06-96-520-217

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.Hu

Hajdú-Bihar County Conciliation Board

Address.

Phone number: 06-52-500-710

Fax: 06-52-500-720

E-mail: korosi.Vanda@hbkik.Hu

Heves County Conciliation Board

Address.

Phone number: 06-36-429-612

Fax: 06-36-323-615

E-mail: hkik@hkik.Hu

Jász-nagykun-szolnok County Conciliation Board

Address: 5000 szolnok, verseghy park 8, Iii. floor 305-306.

Phone number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

E-mail: bekeltetotestulet@jnszmkik.Hu

Komárom-esztergom County Conciliation Board

Address: 2800 tatabánya, main square 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

E-mail: bekeltetes@kemkik.Hu

Nógrád County Conciliation Board

Address: 3100 salgótarján, alkotmány út 9/a.

Phone number: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.Hu

Pest County Conciliation Board

Address: 1055 budapest, balassi bálint u. 25. Em. 2. Door

Address for correspondence: 1364 budapest, pf.: 81

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.Hu

Somogy County Conciliation Board

Address: 7400 kaposvár, anna u.6.

Phone number: 06-82-501-026

Fax: 06-82-501-046

E-mail: skik@skik.Hu

Szabolcs-Satmár-bereg County Conciliation Board

Address.

Phone number: 06-42-311-544

Fax: 06-42-311-750

E-mail: bekelteto@szabkam.Hu

Tolna County Conciliation Board

Address: 7100 szekszárd, arany j. U. 23-25.

Phone number: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.Hu

Vas County Conciliation Board

Address.

Phone number: 06-94-312-356

Fax: 06-94-316-936

E-mail: vmkik@vmkik.Hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti Square 1.

Phone number: 06-88-429-008

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.Hu

Zala County Conciliation Board

Address: 8900 zalaegerszeg, petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.Hu

Online dispute resolution platform

The European Commission has set up a website where consumers can register to settle their online shopping disputes by filling in an application form and avoiding court proceedings. This will allow consumers to enforce their rights without, for example, being prevented by distance.

If you want to complain about a product or service bought online and do not necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint.

The online dispute resolution platform is available here: https://webgate.Ec.Europa.Eu/odr/main/?Event=main.Home.Show&lng=hu

The Copyright Act of 1999 lxxvi. Pursuant to Article 1(1) of the Act of 1999 on the protection of copyright and related rights (hereinafter referred to as "the Act"), the website is a copyright work and all parts of it are protected by copyright. The Copyright Act (Art. Pursuant to Article 16(1) of the Copyright Act, the unauthorised use of the graphics, software and computer programs contained on the website or the use of any application that may modify the website or any part thereof is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only with reference to the website and with acknowledgement of the source. The copyright holder is radelit kft.

Partial invalidity, code of conduct

If any provision of the GTC is legally invalid or ineffective, the remaining provisions of the contract shall remain in force and the provisions of the applicable law shall apply in place of the invalid or defective provision.

The seller does not have a code of conduct under the Unfair Commercial Practices Act.

Operation of digital content, technical protection measures

The availability of the servers providing the data displayed on the website is above 99.9% per year. All data content is backed up regularly, so that the original data content can be restored in the event of a problem. Sensitive data is stored with appropriate encryption strength, using hardware support built into the processor for encryption.

Information on the essential characteristics of the products

Information on the essential features of the products available for purchase on the website is provided in the descriptions of each product.

Correction of data entry errors - responsibility for the accuracy of the data provided

You will always have the opportunity to correct the data you have entered during the ordering process before finalising the order (clicking on the back button in the browser will open the previous page, so you can correct the data you have entered even if you have already gone to the next page). Please note that it is your responsibility to ensure that the data you have entered is accurate, as the product will be invoiced and delivered based on the data you have provided. Please note that an incorrectly entered email address or a saturated mailbox storage space may result in non-delivery of the confirmation and prevent the contract from being concluded.

Use of the website

The purchase process

Selecting the product

Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website when you make a purchase.

Add to cart

Once you have selected a product, you can click on the "add to basket" button to add any number of products to your basket without any obligation to purchase or pay, as adding a product to your basket does not constitute an offer.

We recommend that you add a product to your shopping basket even if you are not sure whether you want to buy it, as this will give you an overview of the products you have selected at the moment, which you can view and compare on one screen. The contents of the shopping basket can be freely modified until the order is finalised by clicking on the "finalise order" button, you can remove products from the basket as you wish, add products to the basket as you wish or change the number of products you wish to order.

If you add the selected product to the basket, a separate window will pop up with the text "product added to basket". If you do not wish to add more products to your shopping cart, click on the "add to cart" button! If you want to view the selected product again or add another product to your basket, click on the "return to product" button!

View the basket

When using the website, you can check the contents of your shopping basket at any time by clicking on the "view basket" icon at the top of the website. Here you can remove selected products from the basket or change the number of items in the basket. When you click on the "update cart" button, the system will display the information you have changed, including the price of the products you have added to your cart.

If you do not wish to select any further products and add them to your shopping cart, you can continue shopping by clicking on the "order" button.

Entering your customer details

After pressing the "order" button, the contents of your shopping cart will be displayed and the total purchase price you will have to pay if you have selected the products you wish to purchase. In the "delivery service" box, you must tick whether you wish to collect the products you have ordered in person (personal collection) or have them delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order.

In the text box "user details" you can enter your e-mail address, in the text box "billing information" you can enter your full name, address and telephone number. In the text box "delivery information", the system automatically stores the data you entered in the "billing information". If you request delivery to a different address, please uncheck the box. In the text box "comment" you can enter any additional information you wish.

Order overview

After filling in the text boxes above, you can click on "continue to next step" to continue the order process or "Cancel" to delete/correct the data entered so far and return to the shopping cart. Clicking on "continue to next step" will take you to the "order overview" page. Here you will see a summary of the information you have previously entered, such as the contents of your shopping cart, user, billing and delivery details and the amount you are paying (you cannot change this information here unless you click on the "back" button).

Finalise the order (offer)

If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the "submit order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the seller. For orders covered by this clause, you are considered to be the bidder.

By clicking on the "submit order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall, in the event of confirmation by the seller in accordance with this clause, entail an obligation to pay. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the seller within 48 hours in accordance with these general terms and conditions, you are released from your obligation to submit an offer.

Order processing, conclusion of the contract

You may place an order at any time. The seller will confirm your offer by e-mail no later than the working day following the day on which your offer is sent. The contract will be concluded when the confirmation email sent by the seller becomes available to you in your mail system.

Payment methods

Barion

The barion smart gateway is a fully home-grown, bank-independent payment gateway for credit cards and e-money, with unbeatable prices and a range of innovative features. It is even more convenient to use after just one minute of registration. As the bank card numbers are stored in a secure system with pci dss certification, all you need is a registered email address and password to use any stored card. Barion's web interface offers reports, export options and a monthly invoice sent out to help you with your business processes and official accounting. Transactions are processed in real time and incoming items can be viewed in a mobile app. With the free barion app, barion users can also pay by mobile in an increasing number of shops and restaurants without having to carry cash or a debit card. Banking security is guaranteed by the mnb supervision (mnb licence: h-en-I-1064/2013). protection against credit card fraud is handled in a flexible and fair way.

Retrieved from

If you wish to pay for the value of your order on receipt of your parcel, please choose the "cash on delivery" payment method.

Payment methods, collection fees

Gls courier service

The delivery fee varies according to the weight of the parcel sent.

The weight limits of the charges are:

0 - 10 kg: 2000 ft

11 - 20 kg: 2500 ft

21 - 30 kg: 3500 ft

31 - 40 kg: 4000 ft

41 - 50 kg: 6000 ft

51 - 60 kg: 6500 ft

61 - 70 kg: 7500 ft

71 - 80 kg: 8000 ft

81 - 90 kg: 10000 ft

91 - 100 kg: 10500 ft

101 - 110 kg: 11500 ft

111 - 120 kg: 12000 ft

121 - 130 kg: 14000 ft

131 - 140 kg: 14500 ft

141 - 150 kg: 15500 ft

151 - 160 kg: 16000 ft

161 - 170 kg: 17000 ft

171 - 180 kg: 17500 ft

181 - 190 kg: 18500 ft

191 - 200 kg: 19000 ft

201 - 210 kg: 20000 ft

211 - 220 kg: 20500 ft

221 - 230 kg: 21500 ft

231 - 240 kg: 22500 ft

241 - 250 kg: 23000 ft

251 - 260 kg: 25000 ft

261 - 270 kg: 25500 ft

271 - 280 kg: 26500 ft

281 - 290 kg: 27500 ft

291 - 300 kg: 28000 ft

Over 300 kg: 30000 ft

For more information on transport, please visit https://gls-group.Eu/hu/hu/cimzetteknek-nyujtott-szolgaltatasok.

Delivery deadline

The general delivery time for orders is 2-7 days maximum from the date of order confirmation

Reservation of rights, reservation of title

If you have previously ordered a product and did not receive it at the time of delivery (not including if you exercised your right of withdrawal) or if the product was returned to the seller without a return to seller with a return to seller indication, the seller will make the fulfilment of the order conditional on the payment of the purchase price and delivery costs in advance.

The seller may withhold delivery of the goods until he is satisfied that the price of the goods has been successfully paid using the electronic payment solution (including in the case of goods paid for by bank transfer, where the buyer transfers the purchase price in the currency of his Member State and the seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and charges). If the price of the product has not been paid in full, the seller may request the buyer to supplement the purchase price.

Sales abroad

Seller does not distinguish between buyers within Hungary and buyers outside the European Union by using the website. Unless otherwise provided for in these Terms and Conditions, the Seller shall ensure the delivery/collection of the ordered products within the territory of Hungary.

Purchases outside Hungary shall also be subject to the provisions of this point, provided that, for the purposes of this point, a buyer shall be a consumer who is a national or resident of a member state or an undertaking established in a member state and purchasing goods or services within the european union solely for the purpose of final consumption or for the purpose of purchasing goods or services within the european union. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The language of communication and purchase is primarily Hungarian, the seller is not obliged to communicate with the buyer in the language of the buyer's Member State.

The seller is not obliged to comply with or inform the buyer of any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the buyer's Member State in relation to the product concerned.

Unless otherwise specified, the seller applies Hungarian VAT to all products.

Buyer may exercise its rights under this clause.

In the case of electronic payment, payment shall be made in the currency specified by the seller,

Seller may withhold delivery of the goods until it is satisfied that the price of the goods and the delivery charge have been successfully and fully paid using the electronic payment solution (including in the case of goods paid for by transfer, where the buyer transfers the purchase price (delivery charge) in the currency of his Member State and the seller does not receive the full amount of the purchase price due to the conversion and bank commissions and charges). If the price of the product has not been paid in full, the seller may request the buyer to supplement the purchase price.

The seller shall also provide the same delivery facilities as those available to Hungarian buyers to non-Hungarian buyers in order to deliver the product.

If the buyer may request delivery of the goods to Hungary or to any other member state of the European Union in accordance with the Conditions of Sale, the non-Hungarian buyer may also request delivery by any of the means of delivery indicated in the Conditions of Sale.

Where the buyer may, in accordance with the Conditions, choose to take delivery of the goods personally at the seller's premises, the buyer who is not established in Hungary may also do so.

Otherwise, the buyer may request that the delivery of the product abroad be arranged at his own expense. Hungarian customers do not have this right.

If the buyer fails to pay the delivery charge to the seller or does not arrange his own delivery by the agreed date, the seller shall terminate the contract and refund the buyer the purchase price paid in advance.

Consumer information pursuant to Government Decree 45/2014 (26.02.2014)

Contents

Consumer Information Notice No. 45/2014 (1)

Right of withdrawal

Warranty rights

Information on the consumer's right of withdrawal

The consumer is entitled to a right of withdrawal under the ptk. Only natural persons acting outside the scope of their profession, self-employed occupation or business activity are considered consumers according to § 8:1, paragraph 1, subparagraph 3, so legal persons may not exercise the right of withdrawal without giving reasons!

The consumer has the right of withdrawal without giving reasons according to Article 20 of Government Decree 45/2014 (26.2.2014). The consumer may exercise his right of withdrawal

A) in the case of a contract for the sale of goods

Aa) the product,

Ab) in the case of the sale of several products, if the supply of each product takes place at different times, to the last product supplied,

The consumer or a third party other than the carrier and indicated by the consumer may exercise his right of withdrawal within a period of 14 days from the date of receipt of the goods by the consumer or a third party other than the carrier.

Nothing in this point shall affect the consumer's right to exercise his right of withdrawal under this point during the period between the date of conclusion of the contract and the date of receipt of the goods.

If the consumer has made an offer to conclude the contract, the consumer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the obligation to make an offer to conclude the contract.

Withdrawal notice, exercise of the consumer's right of withdrawal or termination

The consumer may exercise the right provided for in Article 20 of Legislative Decree 45/2014 (26.2.2014) by means of a clear declaration to this effect or by using the model declaration which can also be downloaded from the website.

Validity of the consumer's withdrawal declaration

The right of withdrawal is deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The deadline is 14 days.

The burden of proof that the consumer has exercised his right of withdrawal in accordance with this provision shall lie with the consumer.

The seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt.

Obligations of the seller in the event of withdrawal by the consumer

Obligation of the seller to refund

If the consumer withdraws from the contract in accordance with Article 22 of Legislative Decree No 45/2014 (26.2.2014), the seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including delivery charges, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.

Method of reimbursement by the seller

In the event of withdrawal or termination in accordance with Article 22 of Legislative Decree No 45/2014 (26.2.2014), the seller shall reimburse the consumer the amount refunded in the same way as the consumer used to pay. Subject to the consumer's express consent, the seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee as a result. The seller shall not be liable for any delay due to the consumer's incorrect and/or inaccurate bank account number or postal address.

Additional charges

If the consumer expressly opts for a mode of transport other than the least costly usual mode of transport, the seller is not obliged to reimburse any additional costs incurred. In such a case, we shall be liable to reimburse up to the amount of the standard delivery charges indicated.

Right of retention

The seller may retain the amount refunded to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer's obligations

Return of the product

If the consumer withdraws from the contract in accordance with Article 22 of Legislative Decree No. 45/2014 (26.2.2014), he/she must return the product immediately, but no later than fourteen days from the date of the withdrawal, or hand it over to the seller or to a person authorised by the seller to receive it. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

Direct costs of returning the goods

The consumer bears the direct costs of returning the product. The product must be returned to the seller's address. If the consumer terminates the off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.

Consumer's liability for depreciation

The consumer is liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.

The right of withdrawal may not be exercised in the following cases

The seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29(1) of Legislative Decree 45/2014 (26.2.2014):

A) in the case of a contract for the provision of a service, after the service has been performed in its entirety, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been performed in its entirety;

B) for goods or services whose price or price is subject to fluctuations in the financial market which are beyond the control of the undertaking and which are possible even during the period laid down for exercising the right of withdrawal;

C) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;

(D) in respect of a perishable product or a product whose quality is to be maintained for a short period;

E) in respect of a product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery;

F) in respect of a product which, by its nature, is inseparably mixed with other products after delivery;

(G) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of conclusion of the contract of sale but the contract is not performed until 30 days after the date of conclusion;

H) in the case of a contract for a service where the undertaking, at the express request of the consumer, visits the consumer in order to carry out urgent repair or maintenance work;

I) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;

J) in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;

K) contracts concluded at public auction;

L) for a contract for the provision of accommodation, transport, car hire, catering or leisure activities, other than for the provision of housing services, where a deadline or period for performance has been fixed in the contract;

M) in the case of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he has lost his right of withdrawal once performance has begun.

Warranty, product warranty, guarantee

This section of the consumer information notice has been drawn up pursuant to the authorisation of Article 9(3) of Government Decree No. 45/2014 (ii.26), applying Annex No. 3 to Government Decree No. 45/2014 (ii.26).

Warranty

In which cases can you exercise your right to a warranty of accessories?

In the event of defective performance by the seller, you may claim a warranty of conformity from the seller in accordance with the rules of the Civil Code.

What rights do you have under your warranty claim?

You may, at your choice, make the following claims:

You can ask for repair or replacement, unless the claim you choose is impossible or would involve disproportionate extra costs for the seller compared to any other claim. If you did not or could not ask for the repair or replacement, you can ask for a proportionate reduction in the price or you can have the defect repaired or replaced at the seller's expense or, as a last resort, you can withdraw from the contract.

You may also transfer your right to a different warranty, but you will bear the cost of the transfer, unless it was justified or the seller gave a reason for it.

What is the deadline for you to claim your right to a warranty?

You must give notice of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim for a defect after the two-year limitation period from the date of performance of the contract.

If the subject of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed.

Who can you claim against?

You can bring a warranty claim against the seller.

What other conditions are there for enforcing your rights?

Within six months of the date of performance, your right to claim under the guarantee is subject to no conditions other than the notification of the defect, provided that you prove that the goods or services were provided by the seller. However, after six months from the date of performance, you will have to prove that the defect you have discovered existed at the time of performance.

In the case of second-hand goods, the general rules on warranty and guarantee rights are usually different. In the case of second-hand products, we can also speak of defective performance, but we must take into account the circumstances which led the purchaser to expect certain defects to occur. As a result of ageing, the incidence of certain defects is increasing, which means that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased product. On this basis, the purchaser can only assert his warranty rights in respect of defects which are additional to and independent of those resulting from use. If the second-hand product is defective and the consumer buyer was informed of this at the time of purchase, the supplier is not liable for the known defect.

Product warranty

In which cases can you exercise your right to a product warranty?

In the case of a defect in a movable good (product), you can choose to claim either the accessories warranty or the product warranty.

What rights do you have under your product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In what cases is the product defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the time limit for making a product warranty claim?

You have two years from the date on which the product was put on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only enforce your product warranty against the manufacturer or distributor of the movable item. You have to prove that the product is defective in order to make a product warranty claim.

In which cases is the manufacturer (distributor) exempted from his product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

the product was not manufactured or put into circulation in the course of his business, or

the defect was not detectable according to the state of science and technology at the time of placing on the market, or

The defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

The manufacturer (distributor) need only prove one ground for exemption.

Please note that you cannot claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.

Warranty

In which cases can you exercise your right to a warranty?

Under Government Decree No. 151/2003 (22.12.2003) on the compulsory warranty of certain consumer durables, the seller is obliged to provide a warranty for the sale of new consumer durables (e.g. technical goods, tools, machines) listed in Annex 1 to the Decree, and their accessories and components (hereinafter - in this section - collectively referred to as consumer goods) within the scope specified therein.

What are your rights under the warranty and within what time limits?

Warranty rights

As a general rule, the purchaser may claim for repair and, in the cases listed in the "Rules for the handling of warranty claims", replacement and reimbursement from the seller under the warranty, pursuant to Government Decree 151/2003 (22.6.2003).

The buyer may also, at his choice, make his claim for repair directly at the seller's head office, at any of his premises, branches or repair services indicated by the seller on the warranty ticket.

Time limit for enforcement

The warranty claim may be asserted during the warranty period, the warranty period being the period defined in Government Decree 151/2003 (22.11.2003):

A) one year for a sale price of HUF 10 000 but not exceeding HUF 100 000,
B) two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,

Failure to comply with these time limits shall result in forfeiture of rights, but in the case of repair of the consumer goods, the duration of the guarantee shall be extended from the date of delivery for repair by the time during which the consumer goods could not be used as intended because of the defect.

The guarantee period shall start to run on the date of delivery of the consumer goods to the buyer or, if the putting into service is carried out by the seller or his authorised representative, on the date of putting into service.

If the buyer puts the consumer goods into service more than six months after delivery, the starting date of the guarantee period shall be the date of delivery of the consumer goods.

Rules on the handling of warranty claims

When dealing with a repair, the seller must endeavour to carry out the repair within 15 days. The time limit for the repair starts to run on the date of receipt of the goods.

If the repair or replacement takes longer than fifteen days, the seller must inform the buyer of the expected time for the repair or replacement.

If, during the guarantee period, the first repair of the consumer goods by the seller establishes that the goods cannot be repaired, the seller must replace the goods within eight days, unless the buyer has provided otherwise. If it is not possible to replace the goods, the seller must reimburse the purchaser within eight days for the price indicated on the proof of payment of the price of the goods, which is the invoice or receipt issued by the consumer in accordance with the VAT Act.

By accepting the aforesaid, the purchaser agrees that he may be informed by electronic means or by any other means capable of evidencing receipt by the purchaser.

If the seller is unable to repair the consumer goods within 30 days:

If the buyer has consented, the repair may be carried out at a later date, or

If the buyer does not agree to the repair being carried out at a later date or has not made a declaration to that effect, the consumer goods must be replaced within eight days of the expiry of the 30-day time limit without result, or

If the purchaser does not agree to the subsequent performance of the repair or has not made a declaration to that effect, but the goods cannot be replaced, the selling price indicated on the invoice or receipt for the goods shall be refunded to him within eight days of the expiry of the 30-day time limit without result.

If the consumer goods are defective by the 4th time the buyer is entitled to:

To apply to the seller for repair, or

Instead of the repair claim, to request the seller to reduce the purchase price proportionately pursuant to Section 6:159 (2) (b) of the Civil Code Act of 2013, or

instead of the claim for repair, to have the goods repaired or otherwise remedied at the seller's expense pursuant to Section 6:159 (2) (b) of the Civil Code Act of 2013, or

If the buyer does not exercise these rights (repair, price reduction and other remedies at the seller's expense) or has not made a declaration in this regard, the consumer goods must be replaced within 8 days, and if the consumer goods cannot be replaced, the sales price indicated on the invoice or receipt for the consumer goods must be refunded to the buyer within 8 days.

Exceptions

The provisions under "Rules for the handling of warranty claims" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, motor caravans, caravans, motor caravans, trailers, caravans with trailers, trailers and motorised watercraft.

However, for these products, the seller must endeavour to meet the repair request within 15 days.

If the repair or replacement takes longer than fifteen days, the seller must inform the buyer of the expected time for the repair or replacement.

What is the relationship between the warranty and other warranty rights?

Warranty is ancillary to warranty rights (product and accessory warranties), the fundamental difference between general warranty rights and warranty being that the burden of proof is lower for the consumer in the case of warranty.

Consumer goods covered by the compulsory guarantee under Decree 151/2003, which are fixed, or which weigh more than 10 kg or cannot be carried as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a request for repair made directly to the repairer, by the repairer.

The seller's undertaking shall not, during the period of the obligatory guarantee, impose on the consumer conditions which are less favourable than the rights which the rules on obligatory guarantees confer. However, after that period, the conditions of the voluntary guarantee may be freely determined, but the guarantee may not affect the consumer's statutory rights, including those based on the warranty of fitness.

Right to replacement within three working days

In the case of sales via a webshop, the three working days replacement requirement also applies. The three working day replacement requirement is applicable to new consumer durables covered by Government Decree 151/2003 (22.12.2003), according to which if the replacement requirement is invoked within three working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace it without further ado.

When is the seller released from his warranty obligation?

The seller is only released from his warranty obligation if he proves that the cause of the defect arose after the performance of the contract.

Please note that you may not make both a warranty and a guarantee claim or a product warranty and a guarantee claim for the same defect at the same time, otherwise you will have the rights under the guarantee irrespective of your warranty rights.

Privacy notice

This information, the radelit kft. provides information about the processing and protection of personal data on the website www.Fessotthon.Hu (hereinafter referred to as the website). The radelit kft. (hereinafter referred to as the "data controller") processes personal data on the website in accordance with the general data protection regulation of the European Parliament and of the Council (eu) 2016/679. The data is processed on the basis of the Act on the Right to Informational Self-Determination and Freedom of Information.

The data controller reserves the right to modify this information at any time in order to ensure that the processing of personal data complies with the legal obligations in force. The various documents and materials on this website are for personal, non-commercial use only, are protected by copyright and their unauthorised use may infringe copyright and trademark legislation.

The controller is not responsible for any inaccuracies or omissions that may appear on the website.

Legal basis

Act No. cxii. of 2011. Act on the Right of Informational Self-Determination and Freedom of Information (hereinafter referred to as the "Info Act")

Regulation (eu) 2016/679 of the european parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing regulation 95/46/ec (general data protection regulation; hereinafter: gdpr)

Concepts

The present definitions are identical to the interpretative definitions laid down in the infotv. and the gdpr, in particular:

Data Subject:any specified natural person who is identified or can be identified, directly or indirectly, on the basis of personal data;

Personal data: data which can be associated with the data subject, in particular the name, the identification mark and one or more factors specific to the physical, physiological, mental, economic, cultural or social identity of the data subject, and the inference which can be drawn from the data concerning the data subject;

Consent: a freely given and freely given indication of the data subject's wishes, based on adequate information, by which he or she signifies his or her unambiguous agreement to the processing of personal data relating to him or her, whether in full or in part;

Objection: a declaration by the data subject objecting to the processing of his or her personal data and requesting the cessation of the processing or the erasure of the data processed;

Controller: the natural or legal person or unincorporated body which, alone or jointly with others, determines the purposes for which the data are to be processed, takes and implements decisions regarding the processing (including the means used) or has the data processed;

Processing: any operation or set of operations which is performed upon the data, regardless of the procedure used, in particular any collection, recording, recording, organisation, storage, alteration, use, retrieval, disclosure, transmission, alignment or combination, blocking, erasure or destruction of data, prevention of further use, taking of photographs, sound recordings or images, or any physical means of identification of a person (e.g. fingerprint, palm print, dns sample, iris image);

Transmission of data: making data available to a specified third party;

- Disclosure: making data available to anyone;

erasure:making data unrecognisable in such a way that it is no longer possible to recover it;

Data blocking:the marking of data with an identification mark in order to limit its further processing permanently or for a limited period of time;

Data marking: the marking of data with an identifier in order to distinguish it;

Data destruction: the complete physical destruction of the data medium containing the data;

Data processing: the performance of technical tasks related to data processing operations, irrespective of the method and means used to perform the operations and the place of application, provided that the technical task is performed on the data;

Data processor: a natural or legal person or an unincorporated body which carries out the processing of data on the basis of a contract, including a contract concluded pursuant to a legal provision;

Data file: the set of data processed in a register;

Third party: a natural or legal person or unincorporated body other than the data subject, the controller or the processor;

EEA State: a Member State of the European Union and another State party to the Agreement on the European Economic Area, and a State whose nationals enjoy the same legal status as nationals of a State party to the Agreement on the European Economic Area under an international treaty concluded between the European Union and its Member States and a State not party to the Agreement on the European Economic Area;

Third country: any State which is not an EU Member State;

Data breach: unlawful processing or handling of personal data, in particular unauthorised access, alteration, disclosure, transmission, disclosure, erasure or destruction, accidental destruction or accidental damage.

Restriction of processing: the marking of stored personal data for the purpose of restricting their future processing;

Third party: a natural or legal person, public authority, agency or any other body other than the data subject, the controller, the processor or the persons who, under the direct authority of the controller or processor, are authorised to process personal data;

If the definitions in the applicable data protection legislation (at the time of writing, the infotv, gdpr) differ from the definitions in this notice, the definitions in the legislation and the Regulation shall prevail.

The controller shall implement appropriate technical and organisational measures to ensure a level of data security appropriate to the scale of the risk, taking into account the state of the art and the cost of implementation, the nature, scope, context and purposes of the processing and the varying degrees of probability and severity of the risk to the rights and freedoms of natural persons.

We fulfil our duty of disclosure as follows:

Data controller's data:

The operator of the website www.Fessotthon.Hu is radelit kft.

The data controller is radelit kft.

Head office: 8808 nagykanizsa, herkules u. 75.

Company registration number: 20 09 077225

Tax number: 28801027-2-20

You can send us a message via the website, which we will not forward. Please provide your name and e-mail address so that we can reply to your enquiry.

Purpose of processing: contacting us

Legal basis for processing: consent of the data subject

Duration of storage of the data concerned: 30 days

Data subject of consent: name, e-mail address

Order:

You can order the selected products on the website, which you can pick up in person or by delivery to the address provided. If you request delivery, we will forward your personal data to the delivery company.

Purpose of processing: ordering the products of your choice

Legal basis for processing: consent of the data subject

Duration of storage of the data concerned: for the same period as the storage of the invoice

Data subject to consent: name, e-mail address, billing address, delivery address, telephone number

Billing:

In the case of a purchase, an invoice will be issued for the product(s) purchased in accordance with Act cxxvii of 2007.

Purpose of processing: issuing an invoice.

Legal basis for processing: issuing an invoice is a legal obligation under Act No. cxxvii of 2007 of 2007.

Duration of storage of the data concerned: for the period specified in the applicable law in force

Data subject to consent: name, address, tax number

Transmission of data:

K-boss kft.

1031 budapest, záhony utca 7.

Https://www.Szamlazz.Hu/

Website cookies used:

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Please note that as a natural person, you have the following rights as a data subject under the eu general data protection regulation (eu gdpr) in relation to the processing of your personal data:

13 of the eu gdpr. You have the right to information under Articles 13 and 14 of the GDPR

Right of access under Article 15 of the eu GDPR

The right to rectification under Article 16 of the eu GDPR

Right to erasure under Article 17 of the eu GDPR

Right to restriction of processing under Article 18 of the eu GDPR

Right to data portability under Article 20 of the eu GDPR

You have the right to lodge a complaint using one of the following contact details:

National Authority for Data Protection and Freedom of Information

Address: 1125 budapest szilágyi erzsébet fasor 22/c

Postal address:1530 budapest, pf.: 5.

Phone number: +36 (1) 391-1400

Central e-mail address: ugyfelszolgalat@naih.Hu

If you have any requests or questions regarding data processing, you can send them electronically to info@fessotthon.hu. Our replies will be sent to the address you specify without delay and within 25 days at the latest.